Responsible Gaming

Section 1

Our Commitment to Safe Play

fairpari was built on the principle that entertainment should never come at the cost of a player's wellbeing. We serve a diverse community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Rangpur, Barisal, Mymensingh, and Cox's Bazar — and we take our duty of care to every one of those players seriously.

Responsible gaming at fairpari is not simply a policy checkbox. It is embedded into the architecture of our platform, the training of our support staff, and the design of our account management tools. We continuously monitor player behaviour patterns using anonymised behavioural data to identify early signs of at-risk play, and we proactively reach out to players who may benefit from our support resources — all before a problem has a chance to escalate.

We are committed to the following core principles across every aspect of our platform and operations:

• Entertainment first: Gambling on fairpari is designed as a leisure activity. We never encourage players to gamble beyond their personal means or to chase losses.
• Informed players: We provide clear, accessible information about how games work, the odds involved, and the statistical reality that the house always holds an advantage over time.
• No underage gambling: Our age verification processes are robust and mandatory. No player under 18 years of age may access real-money features under any circumstances.
• Empowered controls: Account-level responsible gaming tools are available 24/7 and take effect immediately upon activation — no waiting periods, no barriers.
• Non-exploitative promotions: Our bonus and promotional offers are designed to add genuine entertainment value. We do not target vulnerable players or those who have recently self-excluded with promotional material.
• Confidential support: Any player who contacts fairpari about a gambling concern is treated with complete discretion, empathy, and without judgment.

Section 2

18+ Age Restriction Policy

fairpari operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game or sports bet on our platform. This policy applies universally to all players in Bangladesh, regardless of the product — live casino, cricket betting, slots, fishing games, or any other offering.

How We Verify Age

All new fairpari accounts are subject to Know Your Customer (KYC) verification. During this process, players are required to provide documentation confirming their identity and date of birth. Accepted documents for Bangladeshi players include:

• National Identity Card (NID): Bangladesh Smart NID issued by the Bangladesh Election Commission — the primary form of age and identity verification for domestic players.
• Valid Passport: A current Bangladesh Machine Readable Passport clearly showing the holder's date of birth and photograph.
• Birth Certificate: An official birth certificate issued by the relevant Bangladesh government authority, combined with a secondary photo ID where required.

Protecting Minors in Your Household

If you share a device or a household with individuals under the age of 18, we strongly encourage you to take additional steps to prevent them from accessing your fairpari account. Practical measures include using a unique, strong password known only to you, enabling two-factor authentication (2FA), and logging out fully after every session on shared devices.

Parental control software such as Net Nanny or built-in device screen time management tools can also be used to restrict access to gambling websites on shared devices used by younger members of your household.

Section 3

Deposit Limits & Spending Controls

One of the most effective tools for maintaining a healthy relationship with gambling is pre-committing to a spending boundary before you begin. fairpari's deposit limit feature allows you to set a hard cap on the total funds you can add to your account over a chosen time period, giving you full control over your gambling budget.

How Limit Changes Work

• Reducing a limit takes effect immediately — the lower cap applies from the moment you save the change in your account settings.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher cap takes effect. This is designed to prevent impulsive decisions made in the heat of a gaming session.
• Removing a limit entirely is treated the same as an increase — a 7-day waiting period applies before the limit is lifted.
• Loss limits follow the same rules: instant reduction, 7-day cooling period for any increase or removal.

Section 4

Time-Out & Session Management

Sometimes the most responsible action is simply stepping away — not permanently, but for long enough to reset perspective and regain a healthy relationship with gambling. fairpari's time-out feature is designed precisely for this purpose: a temporary, structured break that is easy to activate and guaranteed to hold.

Available Time-Out Durations

• 24 Hours: A brief reset for players who feel they have been gambling too frequently in a short period.
• 48 Hours: A weekend break — useful for players who want to keep gambling as a weekday or specific-day activity only.
• 7 Days: A full week away from the platform, giving you space to reflect on your gambling habits without permanent account closure.
• 30 Days: A month-long time-out — often recommended as a first step for players who feel their gambling may be becoming problematic.
• 42 Days (6 Weeks): The maximum short-term time-out available. Players who require a longer break are encouraged to consider self-exclusion instead.

What Happens During a Time-Out

When a time-out is active on your account, the following restrictions apply with immediate effect:

• You cannot log in to your fairpari account from any device.
• No deposits can be processed via bKash, Nagad, Rocket, Upay, or any other payment method.
• You will not receive any promotional emails, SMS messages, or bonus notifications during the time-out period.
• Your account balance and any pending withdrawals remain secure and will be processed normally.
• You may contact our support team at any time during the time-out to discuss your account or request an extension of the break.

Session Reminders

In addition to time-out periods, fairpari provides optional session duration reminders. You may configure the platform to display a notification after every 30, 60, or 90 minutes of continuous play — reminding you how long you have been in your current session and prompting you to consider whether you wish to continue. These reminders are fully configurable and can be activated independently of deposit limits or time-outs.

Section 5

Self-Exclusion Programme

Self-exclusion is the strongest responsible gaming measure available at fairpari. It is designed for players who believe that gambling is causing them serious harm and who need a firm, enforceable commitment to stop playing entirely for an extended period. We take every self-exclusion request with the utmost seriousness.

Self-Exclusion Durations

• 6 Months: Recommended as a starting point for players who need a meaningful break but are not certain they wish to stop permanently.
• 1 Year: A full year away from fairpari — the most commonly selected duration among players using our self-exclusion programme.
• 3 Years: A long-term commitment suitable for players who have identified a significant problem and want to rebuild a healthy relationship with their finances.
• 5 Years: An extended exclusion period available for players who require longer-term protection while they seek professional help.
• Permanent (Indefinite): A lifelong exclusion from fairpari. This option is available to any player and is irreversible — we will never reopen a permanently self-excluded account under any circumstances.

What Self-Exclusion Includes

• Immediate account closure — you will be logged out and unable to log back in from the moment the exclusion is confirmed.
• Removal from all marketing lists — you will receive no promotional communications of any kind for the duration of your exclusion.
• Any outstanding balance at the time of exclusion will be withdrawn to your registered payment method (bKash, Nagad, Rocket, etc.) and processed within 5 business days.
• A confirmation email will be sent to your registered email address documenting the start date, duration, and terms of your self-exclusion.

How to Self-Exclude

You may initiate self-exclusion through your account settings under the Responsible Gaming panel, or by contacting our support team directly at support@fairpari. Please include "Self-Exclusion Request" in the subject line of your email and specify your preferred duration. Our team will confirm the exclusion within 24 hours of receiving your request — and typically within the same business day.

Section 6

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. It can affect players from all walks of life — regardless of income level, education, location, or how long they have been gambling. Recognising the early warning signs is the first and most important step toward regaining control.

The following self-assessment questions are designed to help you reflect honestly on your current relationship with gambling. If you find yourself answering "yes" to several of these, we strongly encourage you to use one of our responsible gaming tools or reach out to our support team.

Self-Assessment Questions

Section 7

Help & Support Resources

If gambling is causing you distress, financial difficulty, or harm to your relationships, please know that help is available. fairpari's support team is always your first point of contact, and we can assist you with activating any responsible gaming tool immediately. Beyond our internal support, we also encourage players to reach out to professional organisations equipped to help with problem gambling.

Contact fairpari Support

• Email: support@fairpari — use the subject line "Responsible Gaming Support" for priority routing to our dedicated welfare team.
• Response time: Our support team operates around the clock. Responsible gaming queries are treated as high priority and typically receive a response within 2 hours during Bangladesh Standard Time business hours.
• Live Chat: Available directly through your fairpari account dashboard. Instant connection to a support agent who can activate any account control on your behalf.

Professional Help Organisations

While fairpari provides robust platform-level tools, we recognise that some players may benefit from speaking with trained counsellors who specialise in gambling-related harm. The following types of organisations offer confidential support:

• Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support and mental health helpline that provides confidential counselling services covering a wide range of personal challenges, including addiction and financial stress.
• National Mental Health Helpline (NMHH), Bangladesh: The government-operated mental health support line offering free, confidential counselling and referrals for residents across all divisions of Bangladesh.
• Gamblers Anonymous: An international peer-support fellowship operating a 12-step programme for individuals who identify as having a gambling problem. Online meetings are accessible from anywhere in Bangladesh.
• GamCare: An internationally recognised organisation providing information, advice, and support for people affected by problem gambling, available online and accessible globally.

Section 8

Safer Gambling Tips

The best protection against problem gambling is a clear, honest mindset before you begin playing. The following practical guidelines are designed to help every fairpari player — whether you are brand new to online gaming or a seasoned player — maintain a healthy, enjoyable relationship with gambling over the long term.

• Set a budget before you play. Decide in advance exactly how much you are willing to spend in a single session. Treat that amount as the cost of entertainment — not an investment with an expected return.
• Never chase losses. If you have reached your session budget, stop — regardless of how close you feel to a win. Chasing losses is the single most common driver of escalating gambling harm.
• Gambling is not a source of income. The house always holds a statistical advantage over time. No strategy, betting system, or pattern recognition can reliably overcome this mathematical reality. Treat winnings as a bonus, not an expectation.
• Take regular breaks. Step away from the screen at least once every hour. Use fairpari's session reminder feature to prompt you. Physical breaks — even a short walk or a glass of water — reset your perspective effectively.
• Never gamble under the influence. Alcohol, recreational substances, or extreme emotional states (anger, grief, excitement) significantly impair judgment and lead to decisions you would not ordinarily make. Play only when you are calm and clear-headed.
• Keep gambling separate from essential finances. Your rent, bills, food costs, and savings should never be touched for gambling. Use only discretionary income — money you can genuinely afford to lose entirely.
• Be aware of time. It is easy to lose track of time during an engaging gaming session. Use your device's clock, session timers, or set an external alarm to keep yourself aware of how long you have been playing.
• Balance gambling with other activities. Gambling should be one leisure activity among many. If you find that it is increasingly crowding out other hobbies, social time, or responsibilities, that is an important signal worth paying attention to.
• Talk to someone you trust. If you are concerned about your gambling habits, sharing that concern with a trusted friend or family member can be both a relief and a practical accountability measure.
• Use the tools available to you. fairpari's deposit limits, session reminders, time-out, and self-exclusion features exist for your benefit. There is no stigma in using them — using these tools is a sign of responsible, self-aware play.