fairpari Frequently Asked Questions

fairpari requires a valid government-issued photo ID for account verification. Accepted documents for Bangladeshi players include the National Identity Card (NID), a valid Bangladesh passport, or an official birth certificate paired with a secondary photo ID. Upload clear photographs or scans of your document via the account verification panel. Most accounts are verified within 24 hours of submission.

The minimum age to register and play on fairpari is 18 years. This is a strict, non-negotiable policy that applies to all players in Bangladesh regardless of the game or product they wish to access. Age verification is mandatory during the KYC process, and any account found to belong to an underage individual will be permanently closed with deposits returned.

To reset your fairpari password, click the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at support@fairpari.

No — fairpari permits only one account per player. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact support immediately at support@fairpari to have the issue resolved without penalty.

To close your fairpari account, contact our support team at support@fairpari with the subject line 'Account Closure Request'. Before closure, ensure any remaining balance is withdrawn to your registered bKash, Nagad, or Rocket account. Account closures are processed within 3 business days. If your reason for closing is related to problem gambling, we strongly recommend considering our self-exclusion programme instead.

To deposit via bKash on fairpari, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a designated bKash merchant number. Send the desired amount from your bKash app using the 'Send Money' or 'Payment' option and enter your fairpari player ID as the reference. Deposits are credited to your account within 1 to 5 minutes.

Nagad deposits on fairpari are typically credited within 1 to 5 minutes of the transaction being completed on the Nagad app. During peak hours or occasional network delays, processing can take up to 15 minutes. If your deposit has not appeared in your account balance after 30 minutes, contact our support team with your Nagad transaction ID and the exact amount sent.

The minimum deposit amount on fairpari is ৳200 BDT for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit cap, though large deposits may be subject to additional verification as part of our responsible gaming and anti-fraud procedures.

The minimum withdrawal amount on fairpari is ৳300 BDT for bKash, Nagad, and Rocket withdrawals. Bank transfer withdrawals carry a minimum of ৳1,000 BDT. Withdrawal requests are processed by our finance team within 1 to 24 hours on business days. Withdrawals to mobile banking accounts are typically the fastest, with most transactions completing within 2 hours of approval.

fairpari does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges according to their standard fee schedule — these are outside fairpari's control. We recommend checking your provider's current fee structure before initiating a transaction to avoid any surprise deductions.

No — for security and fraud prevention purposes, fairpari requires that withdrawals be sent to the same mobile banking account used to make your deposit. This policy protects your funds and ensures that winnings cannot be redirected to a third party. If you need to update your registered payment account, contact our verification team at support@fairpari with identity documentation before requesting a withdrawal.

fairpari offers a comprehensive range of cricket betting markets covering major tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Cricket World Cup, and bilateral Test and ODI series involving the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, man of the match, and live in-play betting with real-time odds updates throughout the match.

To play slots on fairpari, log in, navigate to the Slots section, and select any game from providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each slot displays its Return to Player (RTP) percentage in the game information panel — most titles on our platform carry an RTP between 95% and 97.5%. You can adjust your bet size, activate paylines, and use autoplay features depending on the individual game.

Yes — fairpari is fully optimised for mobile play on both Android and iOS devices. The entire platform runs smoothly through your mobile browser without requiring any app download. All games including live casino tables, cricket betting, slots, and fishing games are available on mobile. The responsive interface automatically adapts to your screen size, providing the same quality experience on a smartphone as on a desktop computer.

All games on fairpari use certified Random Number Generator (RNG) technology supplied by reputable international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. These providers are independently audited for fairness by recognised third-party testing laboratories. fairpari does not and cannot alter game outcomes — results are determined entirely by the certified RNG systems built into each game.

fairpari's live casino section features real-time games streamed from professional studios with live human dealers. Available titles include live roulette, live baccarat, live blackjack, live andar bahar, live teen patti, and live dice games — all powered by Evolution Gaming and Ezugi. Games run around the clock, 24 hours a day, 7 days a week, with multiple table variants at different stake levels to suit every budget.

fairpari offers a welcome bonus to new players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page at the time of registration, as bonus offers are updated regularly. To qualify, you must opt in during the deposit process and meet the minimum qualifying deposit threshold. Always read the full bonus terms including wagering requirements before claiming any offer.

Wagering requirements on fairpari bonuses specify how many times you must bet the bonus amount before any associated winnings can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. The specific wagering multiple, eligible games, and expiry period vary by promotion and are clearly stated in each offer's terms.

Yes — all fairpari bonuses carry an expiry date, which is stated in the individual promotion's terms and conditions. Typically, bonuses and free spins must be used within 7 to 30 days of being credited to your account, depending on the promotion type. If the wagering requirements are not completed within the stated timeframe, the bonus and any associated winnings will be removed from your account automatically.

fairpari rewards regular players through a tiered loyalty programme. As you play more, you accumulate points that progress you through VIP levels — each offering increasingly valuable perks such as higher withdrawal limits, personalised bonuses, priority customer support, and exclusive promotions. Details of the current loyalty programme structure and how to earn points are available in the Promotions section after you log in to your account.

fairpari uses 256-bit SSL encryption to protect all data transmitted between your device and our platform. Your personal information, payment details, and account credentials are stored securely and never shared with unauthorised third parties. We employ multi-factor authentication options and real-time fraud monitoring to safeguard every account. Our platform is committed to fair play and maintains security standards consistent with reputable international online gaming operators.

fairpari operates as an online gaming platform serving the Bangladesh market and is committed to providing a safe, secure, and responsible entertainment environment. We recommend that all players satisfy themselves regarding their local laws before participating in online gaming. fairpari does not facilitate any activity on behalf of users who are restricted from participating under the laws applicable in their jurisdiction.

To self-exclude from fairpari, contact our support team at support@fairpari with the subject line 'Self-Exclusion Request' and specify your preferred exclusion duration — options range from 6 months to permanent. Self-exclusion takes effect within 24 hours, closes your account, removes you from all marketing communications, and cannot be reversed until the chosen period has fully elapsed. We treat every self-exclusion request with urgency, empathy, and complete confidentiality.

You can reach fairpari customer support at any time by emailing support@fairpari or using the Live Chat feature available within your logged-in account dashboard. Our support team is available 24 hours a day, 7 days a week, including public holidays. For responsible gaming concerns, account security issues, or urgent matters, include a clear subject line in your email to ensure your query is routed to the appropriate specialist team promptly.