Privacy Policy

Information We Collect

fairpari collects personal data from you in three primary ways: information you provide directly during registration and account use, information generated automatically by your use of the Platform, and information received from trusted third-party sources such as payment processors and identity verification partners.

Information You Provide Directly

• Identity Data: Your full legal name, date of birth, and nationality as provided during registration and KYC verification. This may be confirmed against a National Identity Card (NID), passport, or other government-issued document.
• Contact Data: Your mobile phone number (Bangladesh network), email address, and residential address in Bangladesh — including division, district, and upazila where applicable.
• Financial Data: Your bKash, Nagad, Rocket, Upay, or SureCash mobile wallet account number, or Visa/Mastercard card details (card number, expiry, and billing address) as used for deposits and withdrawals. Full card numbers are not stored by fairpari — they are processed by our PCI-DSS-compliant payment partners.
• Account Credentials: Your chosen username and an encrypted hash of your password. We never store passwords in plaintext.
• Communications: The content of messages you send to our support team via email, live chat, or any other channel, including the nature of any complaint or query raised.
• Responsible Gaming Declarations: Any self-exclusion requests, deposit limit preferences, or cooling-off settings you apply to your account through our responsible gaming tools.

Information Collected Automatically

• Device & Technical Data: IP address, device type (mobile/desktop/tablet), operating system version, browser type and version, screen resolution, and time zone setting.
• Usage & Behavioural Data: Pages visited on fairpari, games played, bet amounts and outcomes, session duration, click-path data, and feature interactions — used for platform optimisation and responsible gaming monitoring.
• Location Data: Approximate geographic location derived from your IP address, used to ensure service eligibility and detect account security anomalies such as logins from unexpected locations.
• Cookie & Tracking Data: Data collected via cookies, pixel tags, and similar technologies as described in the Cookies section of this Policy.

Information From Third Parties

• Payment Processors: Transaction confirmation data, wallet reference numbers, and payment status updates from bKash, Nagad, Rocket, Upay, SureCash, and card processing networks.
• Identity Verification Partners: Results of identity and age verification checks performed by third-party KYC services against official Bangladesh government databases or document verification tools.
• Fraud Prevention Services: Risk scores and flags from fraud detection partners used to protect the integrity of our platform and your account.

How We Use Your Data

fairpari uses your personal data only for clearly defined, legitimate purposes. The table below sets out the primary purposes for which we process your data and the lawful basis on which we rely for each.

Marketing Communications

fairpari will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or special offers if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting support@fairpari. Withdrawal of consent for marketing does not affect the lawfulness of processing carried out prior to that withdrawal.

Data Sharing & Disclosure

fairpari does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial purposes. We share your data only in the following circumstances, and only to the minimum extent necessary for the stated purpose.

Service Providers and Processors

We engage a limited number of trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, SureCash, and card payment networks — for the purpose of executing your deposit and withdrawal instructions.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm the age and identity of players in accordance with our responsible gaming obligations.
• Fraud Prevention and Security Services: Providers of risk scoring, IP reputation checks, and device fingerprinting services used to protect your account and our platform.
• Cloud Infrastructure and Hosting Providers: Secure server infrastructure partners who store platform data under strict security and confidentiality obligations.
• Customer Support Tools: Software platforms used to manage and respond to player support queries, including email and live chat systems.

Legal and Regulatory Disclosure

fairpari may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent public bodies in Bangladesh or internationally if we are required to do so by applicable law, court order, or lawful governmental request. We will, where permitted by law, endeavour to notify you of such a disclosure request before complying.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of fairpari, your personal data may be transferred as part of that transaction. You will be notified of any such change in control and the privacy implications via an update to this Privacy Policy and direct communication to your registered email address.

Cookies & Tracking

fairpari uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, to analyse usage patterns, and to support our responsible gaming monitoring systems. This section explains what cookies we use and how you can manage them.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to operate. They enable core functions such as maintaining your logged-in session, remembering your account settings, and ensuring the security of your account interactions. These cookies cannot be disabled without rendering the Platform non-functional.
• Performance and Analytics Cookies: These cookies help us understand how players use the Platform — which games are most popular, where users spend the most time, and which pages generate errors. This information is used in aggregate form to improve the fairpari experience. We do not use this data to identify individual users for advertising purposes.
• Functional Cookies: These cookies remember choices you make — such as your preferred language, display settings, or notification preferences — so that you do not need to re-enter them on every visit.
• Responsible Gaming Cookies: A category specific to fairpari: these cookies track session start times and cumulative session durations to support the time-limit and session-reminder features available in your account responsible gaming settings.

Managing Your Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites. Please note that blocking strictly necessary cookies will prevent you from logging in and using the Platform. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

fairpari does not currently use third-party advertising cookies or behavioural retargeting trackers. We do not participate in cross-site advertising networks.

Data Security

fairpari implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and fairpari servers is encrypted using Transport Layer Security (TLS) version 1.3, preventing interception during transmission.
• AES-256 Encryption at Rest: Personal and financial data stored in our databases is encrypted at rest using AES-256, the current industry standard for data-at-rest protection.
• Password Hashing: Account passwords are never stored in plaintext. We use bcrypt hashing with a per-account salt, ensuring that even in the unlikely event of a database breach, passwords cannot be recovered in their original form.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their fairpari accounts. When enabled, a one-time code is required in addition to your password at each login from an unrecognised device.
• Access Controls: Internal access to player personal data is restricted to authorised fairpari personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Regular Security Assessments: fairpari conducts periodic security reviews of our infrastructure and data handling practices to identify and address potential vulnerabilities before they can be exploited.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, fairpari will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as possible. Notifications will be sent to your registered email address and will include a description of the breach, the categories of data affected, likely consequences, and the steps we are taking to address it.

While we implement robust technical and organisational safeguards, no platform can guarantee absolute security against all threats. You also have a role to play in protecting your account — particularly by keeping your password confidential, enabling 2FA, and alerting us immediately at support@fairpari if you notice any suspicious activity.

Data Retention

fairpari retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or responsible gaming obligations. The following retention periods apply as general guidelines:

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Your Privacy Rights

As a player on fairpari, you hold meaningful rights over your personal data. We are committed to upholding these rights and responding to valid requests within a reasonable timeframe — typically within 30 days of receipt.

• Right of Access: You may request a copy of all personal data that fairpari holds about you, along with information about how it is used and with whom it has been shared. Submit your request to support@fairpari with the subject line "Data Access Request".
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings; for corrections to KYC-verified identity data, please contact our support team.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other lawful basis for continued processing. Note that we may be legally required to retain certain data (such as transaction records) even following an erasure request.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being investigated.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling for responsible gaming purposes. We will assess your objection and cease or modify processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fairpari handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to addressing all privacy-related queries thoroughly and promptly.

• Email: support@fairpari — use the subject line "Privacy Enquiry" for the fastest routing to our data team.
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and provide a substantive response within 30 calendar days.
• Language: All privacy correspondence is handled in English. Please submit your enquiry in English to ensure the fastest and most accurate response.

Changes to This Privacy Policy

fairpari reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to the Platform. When material changes are made, we will notify registered players by email to their registered address and/or via a prominent notice on the fairpari platform at least 7 days before the changes take effect.

We encourage you to review this Privacy Policy periodically. The revision date at the top of this page always reflects when the most recent update was made. Continued use of fairpari following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.